Long-term clients consistently praise the staff's genuine care and the ability to watch their dogs via webcam throughout the day; dogs come home relaxed and worn out. One serious incident involving a dog bite and delayed staff response raised concerns about supervision gaps and camera coverage blind spots, though the owner did cover vet costs. Most reviewers report years of loyalty and stress-free day camp or boarding experiences.
Last verified 2026-07-20
As listed on Google.
As published by the business on its own website; not independently verified.
Cary Kennels earned five stars across all 37 reviews for their ability to help anxious, older, and injured dogs thrive in a small, attentive environment. Named staff members like Olivia, Brittany, and Diane build bonds with individual dogs, send midday updates and photos, and customize care for special needs, from post-surgery recovery to anxiety management.
Owners see real behavioral progress in their dogs within weeks, paired with trainers who listen and explain clearly. Staff names like Henry, Remy, Jayne, and Dave appear across reviews as patient teachers who adapt to individual dogs' paces. The approach emphasizes positive reinforcement over correction, building confidence in nervous or reactive dogs while strengthening the human-dog bond. Owners invest in multiple classes and return repeatedly, noting their dogs actively enjoy sessions. One caveat: the facility refers clients to other trainers when certain specialties like loose leash walking or crate training fall outside their current offerings. Multiple reviewers mention nosework and agility enrichment options, and trainers provide written follow-ups after private sessions. Groups stay small, keeping costs reasonable for what owners describe as transformative instruction. Rescue dogs and puppies alike show visible shifts in calmness and social ease after a few weeks.
Patients and their owners describe a practice where Dr. Catherine Smith and her team deliver careful, unhurried exams and genuinely attentive follow-up. Dogs and cats nervous about vet visits visibly relax when the staff greets them, and owners traveling from Sanford and Durham say they trust this office enough to board their pets there multiple times. The grooming service under Debbie earns consistent praise for technique and care. The main friction point is cost: pricing sits high for the market, and one recent review flagged aggressive insurance upselling that soured an otherwise positive visit. A few owners note the feel is corporate rather than intimate, though kindness and professionalism shine through regardless.
Last updated 2026-07-20