Most visitors praise the staff warmth and their dogs' enthusiasm for daycare, backed by posted photos and easy camera access. But recent serious complaints reveal poor medical communication during boarding stays, surprise charges for basics like photos and pills, and gaps in care without direct monitoring. The best experience depends heavily on which staff member handles your dog and whether you actively chase information.
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Reviewers consistently report feeling at ease leaving dogs and cats in Fetch's hands. Staff like Anna and Chelsea excel at learning pet routines beforehand, handling anxious or medically complex animals, and sending regular updates with photos. One recent cancellation without notice stands out as an outlier against years of reliable service.
From the first visit onward, Faithful Friends staff send pictures and written notes about what they did with your pet. Reviewers consistently mention they stay for the full booked time instead of rushing, take time with shy or anxious animals, and quickly build real relationships with nervous dogs and cats. Julie, the owner, answers questions promptly and goes the extra mile in emergencies. Clients trust them with older pets, post-surgery recovery, and senior animals in decline because the team treats each visit as caregiving, not just a task. Services span dog walking, cat sitting, overnight stays, and medication or injection administration. Reviewers report peace of mind when traveling, comfort leaving pets for the first time in years, and seeing anxious animals transform into eager greeters. The company operates across Cary, Apex, Holly Springs, and Fuquay-Varina.
Most families report their dogs arrive excited and leave happily tired, with staff greeting them by name and responding quickly to concerns. Grooming prices draw praise, and the clean, friendly atmosphere keeps regulars returning, though a few note limited hours and one older complaint about injury and parasites.
Last updated 2026-07-20