Over a decade of loyalty and recent newcomers alike return for the vets Dr. Neligon and Dr. Stephan, whose thorough approach and genuine care earn consistent praise. The broader team, from front desk through grooming, boarding, and daycare, handles reactive dogs with particular skill and makes every visit feel personal, though parking fills up in late afternoons.
Their scope spans routine wellness and vaccinations to orthopedic surgery and complex rehabilitation cases. Reviewers emphasize online booking convenience, flexible check-in (car check-ins available), and staff who treat each pet's needs individually, which proves especially valuable for dogs with behavioral challenges.
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Most families report their dogs arrive excited and leave happily tired, with staff greeting them by name and responding quickly to concerns. Grooming prices draw praise, and the clean, friendly atmosphere keeps regulars returning, though a few note limited hours and one older complaint about injury and parasites.
Reviewers consistently praise the attentive core staff, socialization programs, and live camera access. Many dogs return eagerly, particularly under specific caregivers who adjust to shy or older pups. However, facility odor and inconsistent care standards divide customers sharply. Some praise flexible hours and spa convenience; others report unexplained crating, rough handling, and unverified health claims that have forced surprise pickups mid-trip. The boarding service appears unreliable for owners who cannot return on short notice. Best experiences come from daycare regulars who watch the cameras and stay in touch with staff. Boarding customers voice serious concerns about policies, professionalism, and transparency, especially when staff claim health issues that vets later refute. The facility feels tailored for frequent daycare rather than dependable boarding.
Reviewers consistently report feeling at ease leaving dogs and cats in Fetch's hands. Staff like Anna and Chelsea excel at learning pet routines beforehand, handling anxious or medically complex animals, and sending regular updates with photos. One recent cancellation without notice stands out as an outlier against years of reliable service.
Last updated 2026-07-20