Durham, NC Dog Day Care Center Guide
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Harmony Animal Hospital, Pet Resort & Spa

Updated 2026-08-20 · 2,523 reviewed · 136 listed · Scored from 504 Google reviews · How we rank ›

4.7(504) 85 composite score See reviews on Google ✓ Google-verified
Daycare & BoardingGrooming ServicesLive Webcam AccessTraining ProgramsPickup & Drop-offCage-Free / Open PlayPet SitterVeterinarianDog WalkerPuppy Programs
Harmony Animal Hospital, Pet Resort & Spa
Services
Daycare & Boarding, Grooming Services, Live Webcam Access
Reviews
504

What recent reviews say

Harmony earns strong loyalty for attentive veterinary care across species, with staff and doctors going far beyond routine checkups-staying calm with anxious pets, explaining end-of-life options, calling to follow up after appointments. Dogs consistently enjoy daycare and boarding here, though one family's cat nearly got trapped in the ceiling when an inexperienced teenager mishandled her removal; management dismissal of the incident and later unexplained charges to their card on file left them shaken and angry, raising questions about how staff are trained and supervised during boarding.

The facility runs smoothly for most visits with quick room placements, detailed care summaries, and reasonable prices. Named veterinarians like Dr. Molly, Dr. Dave, and Dr. Jodi have multi-year followings, and even newer services like physical therapy get thorough evaluations. Families with special-needs pets, anxious dogs, or those needing rehab find real expertise here, though the boarding operation's inconsistency with teenager staff and management's slow response to complaints deserve scrutiny before boarding pets longer than a daycare visit.

Recent shift: One serious boarding safety incident (cat nearly trapped in ceiling, blamed on cat by teenager manager) and unexplained billing charge ($200+) after pet's death created customer anger and questions about boarding operation oversight, contrasting sharply with strong veterinary care reviews.

Praised for
  • caring, knowledgeable veterinary staff
  • patient handling of anxious/senior/disabled pets
  • daycare dogs happy and well-supervised
  • efficient service with clear communication
  • personal touch (follow-up calls, detailed reports)
Watch-outs
  • unsafe boarding incident with cat near ceiling
  • unexplained charges to card on file
  • inexperienced staff managing boarding
  • unresponsive management after incident
attentive-stafffriendly-staffresponsive-communicationdogs-happy-to-returnsafe-supervised-playgood-value
Best for: Families with anxious, senior, disabled, or special-needs pets seeking continuity of expert care.
Think twice if: Boarding operation has relied on inexperienced teenage staff; one family's cat nearly got trapped during boarding, and management was dismissive and unresponsive.

Strengths

  • long-term relationships with named, experienced veterinarians
  • specialized services like physical therapy and rehab evaluations
  • calm, compassionate handling of anxious, senior, and disabled pets
  • daycare dogs consistently return eager for more

Worth knowing

  • Named veterinarians: Dr. Molly (long-term Golden Retriever care), Dr. Dave (cats, years-long relationships), Dr. Jodi (18-year relationship cited), Dr. Livaudais (end-of-life care discussions), Dr. Archambeault (physical therapy evaluations)
  • Physical therapy and rehab evaluations offered
  • Staff make follow-up calls post-appointment
  • Detailed care summaries provided after visits
  • Cat boarding incident: cat nearly trapped between condos and ceiling when teenage employee lost grip; teenager manager blamed the cat; later request to speak with adult manager (Gary) not returned
  • Boarding pets returned with orthopedic beds covered in feces (mentioned in same complaint)
  • Unexplained charge of $200+ to card on file after client's pet had passed away; no phone call or email notification

What reviews say by service

Veterinarian
Highly praised for thorough exams, end-of-life discussions, physical therapy, and compassionate handling of anxious/senior/disabled pets; named doctors have strong multi-year followings.
Daycare & Boarding
Dogs love daycare and return eager; however, serious boarding safety concern with inexperienced staff allowing cat to nearly escape into ceiling, and management dismissal of incident.
Grooming Services
Limited review evidence for grooming specifically.
Training Programs
No review evidence.
Puppy Programs
No specific review evidence for puppy programs.
Cage-Free / Open Play
Boarding setup includes condos; no specific evidence of cage-free philosophy in daycare.

How it compares

  • Rated 4.7 against a 4.73 average across the 111 daycare & boarding businesses listed here.
  • Has more Google reviews than 97% of the businesses in this directory.

How we scored this

How We Rank
Star rating 80
Review volume 100
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Rating breakdown

5
461
4
10
3
3
2
3
1
27

Contact

Address
2401 Reliance Ave, Apex, NC 27539

Last verified 2026-08-20

Opening hours

Monday
07:30-18:00
Tuesday
07:30-18:00
Wednesday
07:30-18:00
Thursday
07:30-18:00
Friday
07:30-18:00
Saturday
08:00-12:30
Sunday
Closed

As listed on Google.

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Common questions

What happens if my dog has anxiety at the vet?
Staff are trained to be calm and patient with anxious pets. Reviewers with anxious dogs specifically praised how gently and carefully the team handles them.
Does Harmony offer services besides routine vet exams?
Yes. They offer physical therapy and rehab evaluations, grooming, daycare, boarding, and specialized care for cats. Physical therapy clients report thorough evaluations with both in-office and at-home recommendations.
Should I board my pets here if I'm traveling?
Dogs consistently love daycare and boarding. However, one family had a serious incident when an inexperienced teenage employee nearly allowed their cat to escape into the ceiling during boarding. The manager at the time was also a teenager and blamed the cat rather than taking responsibility. Consider calling to ask about staff training and supervision before boarding cats or pets with special needs.

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Daycare & BoardingGrooming ServicesLive Webcam Access

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Last updated 2026-08-20