Staff consistently greet customers by name, know their product inventory deeply, and spend time understanding each pet's needs. The store stocks hard-to-find items like dehydrated treats and raw diets that competitors lack, backed by fair pricing and a solid return policy. The self-service wash station and clean, organized layout draw people away from chain stores.
Shoppers praise named staff members like Elizabeth, Taylor, Kelly, Sam, and Erin for genuine care and patience with new puppy owners. Leashed pets browse freely, and the adoption events build community. Customers return specifically to avoid ordering online.
As listed on Google.
Operating:since 2007
As published by the business on its own website; not independently verified.
Staff treat dogs by name and keep them engaged in group play; owners consistently report their dogs excited to arrive and tired after full days. Medical emergency support and responsive communication during boarding are standout strengths, though one incident involved the owner failing to properly manage his own dogs off-leash in the parking lot.
Most clients praise Dr. Peterson and Dr. Craven for listening carefully, explaining thoroughly, and taking time with their animals. Staff are consistently described as warm and genuinely caring. Dental work and nail trimming are mentioned positively. One patient reported severe post-operative complications after a discount spay surgery: stitches opened, infection set in, and required additional veterinary care. This complaint raises questions about surgical standards and follow-up protocols under promotional pricing.
Family Paws transforms lives by coaching families through the complex work of raising dogs and young children safely together. Jennifer and Bethany's specialization in reading dog body language, managing reactive dogs with babies, and teaching toddler-dog awareness gives families the knowledge and confidence to keep both pets and children thriving in the same home.
Last updated 2026-07-20