Durham, NC Dog Day Care Center Guide
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PetSmart

Updated 2026-08-20 · 2,523 reviewed · 136 listed · Scored from 838 Google reviews · How we rank ›

4.3(838) 74 composite score See reviews on Google ✓ Google-verified
Daycare & BoardingGrooming ServicesTraining ProgramsCage-Free / Open PlayVeterinarianDog WalkerPuppy ProgramsPet Sitter
PetSmart
Services
Daycare & Boarding, Grooming Services, Training Programs
Reviews
838

What recent reviews say

Most shoppers praise the location's product range, friendly staff, and convenient curbside pickup. Grooming services generate significant concern: reviewers report misdiagnosis, incomplete work, unexpected charges for rescheduling, and questions about groomer qualifications. Staff knowledge gaps extend beyond grooming to animal care advice that reviewers found harmful or unhelpful.

Praised for
  • friendly-knowledgeable staff
  • quick curbside pickup
  • wide product selection
  • efficient checkout
  • clean facility
Watch-outs
  • grooming quality and safety concerns
  • staff inconsistent knowledge
  • poor customer service interactions
  • animal welfare issues in store
friendly-staffclean-facilitygood-valueresponsive-communication
Best for: pet owners shopping for supplies and curbside convenience.
Think twice if: hesitant about grooming here; multiple reviews cite misdiagnosis, incomplete work, and unexplained rescheduling fees.

Strengths

  • large product selection
  • curbside pickup ready within an hour
  • open 7 days
  • on-site veterinary care available

Worth knowing

  • Grooming staff misidentified matted ears as hematoma; veterinarian confirmed matted ears were healthy
  • Groomer cut dog's ears; unable to complete appointment; charged $91 with unclear rescheduling policy
  • Staff provided incorrect fish care advice (aquarium salt vs. Epsom salt); customer's fish died
  • Staff declined goldfish sale to customer with 20-gallon tank; expressed doubt about filtration without asking
  • Curbside pickup typically ready within one hour, sometimes in minutes
  • Store stock includes major pet food brands and supplies for dogs, cats, reptiles

What reviews say by service

Grooming Services
Multiple incidents of misdiagnosis, incomplete work, and unclear rescheduling fees with charges.
Daycare & Boarding
No clear review evidence of day camp or boarding service quality.
Training Programs
No review evidence of training service quality.

How it compares

  • Rated 4.3 against a 4.73 average across the 111 daycare & boarding businesses listed here.
  • Has more Google reviews than 99% of the businesses in this directory.

How we scored this

How We Rank
Star rating 54
Review volume 100
Review recency 100
Review sentiment 50
Profile completeness 100
Verification 30

Rating breakdown

5
500
4
211
3
46
2
25
1
56

Opening hours

Monday
09:00-21:00
Tuesday
09:00-21:00
Wednesday
09:00-21:00
Thursday
09:00-21:00
Friday
09:00-21:00
Saturday
09:00-21:00
Sunday
10:00-19:00

As listed on Google.

From their website

Services listed
GroomingTrainingAdoptionsVeterinary CareDoggie Day CampPetsHotelCurbside PickupSame-day Delivery

As published by the business on its own website; not independently verified.

Enquire about PetSmart

Your enquiry goes to the Durham, NC Dog Day Care Center Guide team, who will pass it to PetSmart. We only share your details with providers relevant to your request.

Common questions

Is curbside pickup available?
Yes. Orders are typically ready within an hour, sometimes in just a few minutes.
What hours is the Apex location open?
Open 7 days a week; hours listed on their Google Business profile.

Similar dog day care centers nearby

PetSmart Dog Training
52 low data

PetSmart Dog Training

4.0(1)✓ Google-verified

Limited review evidence: one 4-star rating available. Business states it offers accredited trainers for puppy and adult classes, safety-certified day camp staff, and pet sitters, but individual customer feedback is sparse.

Puppy ProgramsTraining ProgramsDog Walker
Project Good Dog
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Project Good Dog

5.0(1)✓ Google-verified

One reviewer praised Ace Hunter's private in-home training for resolving food aggression in their Rottweiler and teaching the whole family consistent handling. Limited review evidence; rating based on one 5-star submission.

Daycare & BoardingTraining ProgramsCage-Free / Open Play
Everbrook Academy at the Peakway
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Everbrook Academy at the Peakway

4.4(88)✓ Google-verifiedPublishes prices

Staff go out of their way to make children feel at home, treating students with genuine care while keeping parents connected through daily photos and video updates. The center offers varied enrichment programs-from yoga and soccer to cooking and music classes-plus seasonal events like foam parties and art shows that build real community among families. Parents consistently report kids look forward to coming back each day. Everbrook serves infants through pre-K and offers summer camp and school break care. Teachers are named in reviews (Shannon, Kendra, Tina), suggesting stable staffing. The center handles meals and snacks in-house. First-week enrollment includes a $250 discount. Staff hold CPR, First Aid, and playground safety certifications.

Daycare & BoardingLive Webcam AccessTraining Programs

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Last updated 2026-08-20