Most owners report long-term loyalty, with dogs returning exhausted and happy and staff sending regular updates. However, serious incidents of kennel cough, missed medications, and inconsistent cancellation policy enforcement have damaged trust for some families, particularly around medical care and communication after problems arise.
Recent shift: In recent months, concerns around health management (kennel cough, medication compliance) have emerged alongside sustained praise for staff warmth and daily care. The business maintains 4.6 stars across 340 reviews, but the pattern of service failures during boarding and inconsistent policy enforcement suggests erosion of trust among long-term clients.
Last verified 2026-07-20
As listed on Google.
As published by the business on its own website; not independently verified.
Michelle and her team deliver consistent, attentive pet care with daily updates and photos, earning trust from customers across six years of reviews. One client raised concerns about communication during a difficult situation, though most experience reliable, responsive service and fair pricing.
Dogs leave tired and happy; owners consistently mention staff recognition and genuine attentiveness. Even anxious or newly-boarded dogs settle in well and return looking forward to the next visit. Their website lists daycare, boarding, grooming, bath, nail care, deshedding, and medication admin. Pricing is transparent (daycare $30 full day, $17 half day; boarding $50 first pet nightly). Staff send photos during stays and work around owner schedules, which reviewers repeatedly credit as less stressful than alternatives.
Most clients report significant behavioral improvements, with dogs returning calmer and more obedient after 3-week boarding and training programs. Gene and Berk teach owners practical management techniques and provide follow-up Zoom sessions to reinforce skills. However, two negative reviews document injury concerns, insensitive communication, and disagreements over e-collar intensity for small dogs, raising questions about facility safety and trainer temperament consistency.
Last updated 2026-07-20