Most customers praise staff warmth, cleanliness, and attentive daily photo updates; dogs return eagerly. Two recent, severe complaints allege the facility failed to notify owners of major health declines during boarding, resulting in emergency vet visits and euthanasia. The facility is co-located with a veterinary office, which some find reassuring but others question given the alleged oversight.
Recent shift: A severe one-star complaint posted 4 hours ago alleges a dog became ill during boarding, staff noticed decline but did not notify owner for days, and the dog was euthanized at the co-located vet. This mirrors an older one-star review from a year ago describing similar delayed health alerts. This shift represents a critical pattern concern not reflected in the 73% five-star majority.
As listed on Google.
As published by the business on its own website; not independently verified.
Long-term clients return year after year, praising staff attentiveness and the daily photo updates. The business matches dogs into play groups by energy level and temperament, earning trust from owners with difficult, anxious, or high-energy dogs who thrive here.
All 18 recent reviews award five stars. Owners consistently report dramatic behavioral shifts in dogs with reactivity, aggression, or high energy after Juan and Samantha's four-week board-and-train program. The program teaches owners to maintain results at home, and families emphasize that their dogs remain themselves but gain focus, recall reliability, and calm partnership.
Kassondra delivers one-on-one in-home training that gives owners practical tools to use between sessions. Reviewers consistently credit her calm, personalized approach and her ability to explain the reasoning behind each exercise, which helps them feel confident continuing the work on their own. Owners of puppies, anxious dogs, and reactive dogs report visible progress within weeks. Her homework materials are thorough, she responds promptly, and she tailors plans to each household's goals and constraints. Sessions cost less than many alternatives, and dogs consistently return eager for the next one.
Last updated 2026-08-20