Care First earns trust through thorough exam work and unhurried vet time; multiple reviewers praise named doctors like Vani, Wages, Sherrod, and staff like Luis for genuine attention and problem-solving. One serious complaint alleges post-operative boarding protocol failures after TPLO surgery, with a dog released without proper harness support and mixed with other dogs against explicit instructions.
Recent shift: One recent 1-star review (3 weeks ago) lodges serious care protocol violations during boarding; this contrasts starkly with the overwhelmingly positive trend but does not appear to reflect a systemic shift yet.
As listed on Google.
Operating:since 1988
As published by the business on its own website; not independently verified.
All five reviews are five-star. Customers praise trainers Paisley and Monica for warm, patient one-on-one work in homes-addressing biting, reactivity, and fear-while teaching owners to read dog body language and manage behavior long-term. The business adapts to client needs and uses positive reinforcement.
Most dog owners report their pets arrive excited and leave exhausted and content, with staff who genuinely care for each dog. One serious injury incident combined with lack of transparency about what occurred and refusal to provide requested video evidence stands out as a major concern for prospective clients.
Reviewers consistently receive photos and detailed notes from staff after each visit, which gives them peace of mind while traveling. Carers like Julia spend unhurried time with pets, earning trust with nervous animals and handling overnight stays, injections, and medication with attentiveness owners appreciate. The owner Julie leads with prompt communication and a methodical onboarding process. Clients report pets greeting sitters happily at the door and remaining visibly content, suggesting genuine relationship-building rather than quick drop-in service.
Last updated 2026-08-20